If your order has not yet been processed or shipped, please write to me as soon as possible via this contact form. I will do my utmost to accommodate your request.

I pay particular attention to the selection of items and the preparation of your orders; however, an error may sometimes occur (missing item, defect, etc.). Should this happen, please contact me without delay.

Your orders are carefully prepared within 24–48 business hours. The estimated delivery times by the carriers are as follows: France 2–5 business days, Europe 4–7 business days.

You have 14 days from the receipt of your package to make a return. Go to the returns portal by clicking here to submit your request and follow the instructions.

For more information, please visit our Delivery & Returns policy page

A pre-order allows you to reserve an item before it is in stock. Payment is processed when you confirm your order to guarantee the reservation of your item.

The date indicated on the product page (and in your order details) corresponds to an estimated shipping date or period. This is not a guaranteed delivery date: it may change slightly depending on the receipt of goods and shipping.

If your order contains several items, including one or more pre-order items, it will be shipped all at once when all items are available. Items already in stock are reserved for you while waiting for the last item to arrive. This also ensures you are only charged for shipping once.

As soon as your complete order is ready and handed over to the carrier, you will automatically receive a shipping confirmation email with your tracking link.

💡 Good to know: if you wish to receive items that are already available immediately without waiting for a pre-order item, we advise you to place two separate orders. Each order will then be subject to its own shipping costs.

By email at hello@meya-dressing.fr, via the contact form or by WhatsApp message. Response within 24 to 48 business hours.