All orders are prepared and shipped within 24 to 48 business hours (excluding weekends and public holidays), after payment validation.

You will receive a shipping confirmation email with your tracking number.

• Colissimo (La Poste): home delivery with signature within 2 to 4 business days (Metropolitan France).
• Mondial Relay: delivery to a relay point within 3 to 5 business days.
• Shop2Shop (Chronopost): delivery to a partner relay point within 2 to 4 business days.

Delivery times are indicative and may vary depending on the destination and the carrier.

• Metropolitan France and Corsica
• Europe
• French Overseas Departments and Territories (DOM-TOM)

Shipping costs are calculated automatically when you validate your order, according to the chosen carrier, the destination, and the weight and volume of your package.

For orders shipped to French Overseas Departments and Territories, customs fees or local taxes may exceptionally apply upon arrival of the package. These fees, when required by the authorities of the destination country or territory, are the responsibility of the customer and are not dependent on Mëya.

The tracking number is sent by email upon shipment. Click on the tracking link to monitor real-time progress.

You can also track your package from your customer account on the website, in your order details.

Upon receipt, check the condition of the package. In case of any anomaly (opened/damaged package, missing or defective product), report it immediately to the carrier and contact us within 48 hours at hello@meya-dressing.fr.

Returns, Exchanges, and Refunds

You have 14 days from the receipt of your order to exercise your right of withdrawal.

Return Conditions:

• Returned items must be in perfect condition, unworn, unwashed, free from stains, odors, pet hair, makeup, or any other damage, and include their original tag. Any item returned in a condition that prevents its resale will be refused and will not be eligible for a refund. The customer will be informed of the refusal. If they wish to retrieve the item(s) concerned, they can be reshipped at their expense. Failing a reshipment request within 30 days of the refusal notification, Mëya reserves the right to freely dispose of the items concerned, without any compensation being claimed. In accordance with Article L221-23 of the Consumer Code, the customer may be held liable in the event of depreciation of the product resulting from handling other than what is necessary to ascertain its nature, characteristics, or proper functioning. In this case, Mëya reserves the right to refuse the refund.

• For hygiene reasons, bodysuits and earrings cannot be returned.

• Return costs are borne by the customer. Depending on the chosen return method, a flat fee may be deducted from your refund (see "Return Fees" paragraph).

Refunds:
After receipt and inspection of the returned items, the refund will be issued within a maximum of 14 days via the payment method used during the order.

How to make a return?

To initiate a return or exchange, click here or go to your Mëya customer account.

1️⃣ Log in to your customer account.

2️⃣ Open the relevant order.

3️⃣ Click on " Return my order".

4️⃣ Enter your order number (in #XXXX format) and the email address associated with your order, then follow the indicated steps.

5️⃣ Select the item(s) to return.

6️⃣ Choose the solution that suits you:

Exchange for another size

• The cost of reshipping the new item is covered by Mëya.

Credit (valid for 6 months)

• Returns are free when you choose a credit, for countries benefiting from a Mëya return label (see below "Return Fees").

• For countries not benefiting from a return label, the return remains at the customer's expense. Refer to the "Return Fees" paragraph.

Refund

• Return fees may be deducted from the refunded amount depending on your country of residence and the chosen return method.

• For countries not benefiting from a return label, the shipping costs for the return package remain your responsibility.

Once your request is validated, you will automatically receive return instructions and your return label for the countries concerned.

📦 Remember to include your delivery note inside your return package to facilitate its processing.

Return costs are borne by the customer. They will be automatically deducted from the amount to be refunded after processing the return.

Rates applied by country:
• Metropolitan France: €6.90
• Belgium / Luxembourg: €8.90
• Spain / Portugal / Germany / Netherlands / Italy: €9.90

For other countries:
Unfortunately, our return portal does not support other destinations.
You will therefore need to arrange the return by your own means, via the carrier of your choice to the postal address that will be provided to you.

Can I change my address after ordering?
Contact us as soon as possible: if the order has not yet been shipped, we will do what is necessary.

My package is delayed:
Check the tracking. Delays due to the carrier, bad weather, or strikes are beyond our control.