Delivery & Returns

All orders are processed and shipped within 24 to 48 business hours (excluding weekends and public holidays) after payment confirmation.

You will receive a shipment confirmation email containing your tracking number.

• Colissimo (La Poste): home delivery with signature within 2 to 4 business days (Metropolitan France).

• Mondial Relay: delivery to a pickup point within 3 to 5 business days.

• Shop2Shop (Chronopost): delivery to a partner pickup point within 2 to 4 business days.

Delivery times are estimates and may vary depending on the destination and the carrier.

• Metropolitan France and Corsica
• Europe and Switzerland
  

Shipping costs are calculated automatically at checkout based on the chosen carrier, destination, as well as the weight and volume of your package.

For orders shipped outside of Europe, customs duties or local taxes may exceptionally apply upon the package's arrival. These fees, when required by the authorities of the destination country or territory, remain the customer's responsibility and are independent of Mëya.

Your tracking number is sent by email upon shipment. Click on the tracking link to see the transit status in real time.

You can also track your package from your customer account on our website, in your order details.

Upon receipt, please check the condition of the package. In case of any anomaly (open/damaged package, missing or defective product), report it immediately to the carrier and contact us within 48 hours at hello@meya-dressing.fr.

Returns, exchanges and refunds

You have 14 days from the receipt of your order to exercise your right of withdrawal.

Return conditions:

• Returned items must be in perfect condition, unworn, unwashed, free of stains, odors, pet hair, makeup, or any other damage, and include their original tag. Any item returned in a condition that prevents it from being resold will be refused and will not be eligible for a refund. The customer will be informed of the refusal. If they wish to retrieve the item(s) concerned, they can be re-shipped at the customer's expense. If no request for re-shipment is made within 30 days of the refusal notification, Mëya reserves the right to freely dispose of the items concerned, without any compensation being claimed. In accordance with Article L221-23 of the Consumer Code, the customer's liability may be engaged in the event of product depreciation resulting from handling other than that necessary to establish the nature, characteristics, or functioning of the product. In this case, Mëya reserves the right to refuse the refund.

• For hygiene reasons, bodysuits and earrings cannot be returned.

• Return shipping costs are the customer's responsibility. Depending on the chosen return method, a flat fee may be deducted from your refund (see the "Return Fees" section).

Refunds:
After receipt and inspection of the returned items, the refund will be issued within a maximum of 14 days via the payment method used for the order.

How to make a return?

To initiate a return or exchange, click here or go to your Mëya customer area.

1️⃣ Log in to your customer account.

2️⃣ Open the relevant order.

3️⃣ Click on "Return my order".

4️⃣ Enter your order number (in #XXXX format) and the email address associated with your order, then follow the indicated steps.

5️⃣ Select the item(s) to return.

6️⃣ Choose the solution that works for you:

Exchange for a different size

• The return shipping costs for the new item are covered by Mëya.

Store credit (valid for 6 months)

• Returns are free when you choose store credit, for countries eligible for a Mëya return label (see "Return Fees" below).

• For countries not eligible for a return label, return shipping remains the customer's responsibility. See the "Return Fees" section.

Refund

• Return fees may be deducted from the refunded amount depending on your country of residence and the chosen return method.

• For countries not eligible for a return label, return shipping costs remain your responsibility.

Once your request is approved, you will automatically receive return instructions along with your return label for eligible countries.

📦 Remember to include your delivery note inside your return package to facilitate processing.

Return costs are the responsibility of the customer. They will be automatically deducted from the amount to be refunded after the return is processed.

Rates applied by country:
• Metropolitan France: €6.90
• Belgium / Luxembourg: €8.90
• Spain / Portugal / Germany / Netherlands / Italy: €9.90

For other countries:
Unfortunately, our return portal does not support other destinations.
You will therefore need to make the return by your own means, using the carrier of your choice to the postal address provided to you.

Can I change my address after ordering?
Contact us as soon as possible: if the order has not yet been shipped, we will take the necessary steps.

My package is late:
Check the tracking. Delays due to the carrier, bad weather, or strikes are beyond our control.